Archive for the ‘FAQs’ Category

How to move Exchange 2010 mailbox database to another drive/partition

July 1st, 2013
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Method 1: Open Exchange Management Console In the console tree, navigate to Organization Configuration > Mailbox. In the result pane, on the Database Management tab, select the database you want to configure. In the work pane, click Move Database Path. In the Move Database Path wizard, under Database paths, click Move to move the database path to the default location. You can change the location for the database file path by editing the Database file path field. You can change the location for the log

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How to reduce log size of SEP 12

June 10th, 2013
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The log file of Symantec Endpoint Protection can grow so large it can consume a whole disk space. Unless it is truncated, and regularly truncated. For Symantec Endpoint Protection 12 RU1 MP1, the following are the step to manually truncate the transaction log. Open the SEP Manager console. On the console, click Admin, then click Servers. Under Servers, click the database server (e.g., “localhost”). Under Tasks, click “Truncate Transaction Log Now”. A Truncate Database Transaction Log window will pop out. Click Run. Wait for the

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Using SBE 2010 R2 to Backup a Live Hyper-V Client

June 3rd, 2013
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If you already have an SBE 2010 R2, you can already backup your live Hyper-V virtual machine (VM) clients without necessarily upgrading to SBE 2012. To do this, you will need an Agent for Microsoft Hyper-V for SBE 2010 R2. Assuming that you have installed this agent on your SBE 2010 R2, the steps below will show you how to live backup your VM. If you are using an SBE 2012, you can follow the instructions here. Go to Job Setup. Under Backup Tasks, click

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SBE backup to a network share on a remote USB HDD

May 17th, 2013
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What to do when you want to back up to an external (USB) hard disk on a remote server inside your local network? SBE does not accept a mapped drive. You will need to access it as a network share.  Create a network share on the destination server’s external hard disk Create a folder on the external hard disk. Configure Network and Sharing and share this folder to specific people. To do this, right click on the folder -> Share with -> Specific people. Add

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What to do when a VM refuses to be deleted

May 10th, 2013
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You try to delete a VM client from the Hyper-V Manager, but it fails. It says: “An error occurred while attempting to delete the virtual machine”. What should you do? Open Events Viewer (Custom Views –> Roles –> Hyper-V). You will see a list of errors. Take note of the Virtual Machine ID of the latest error where the event source is Hyper-V-VMMS. Open Windows Explorer. Navigate to the path %systemroot%\ProgramData\Microsoft\Windows\Hyper-V\Virtual Machines (Note: “ProgramData” is a hidden folder. Use Control Panel -> Folder Options ->

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Live backup of virtual machines using Symantec Backup Exec 2012

February 8th, 2013
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Virtual machines (VMs) have become a boon with small businesses, even here in Metro Chicago. With VMs, small businesses are able to maximize limited IT budget to expand the computer systems supporting their businesses’ growth. As providers of managed IT services, we needed to find ways to backup not only the content of their VMs, but their whole virtual machines. Traditional ways of duplicating whole servers, physical and virtual, require taking the machine offline. However, we needed to backup their VMs while running. We needed

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How to import contacts from an .NK2 file into Outlook 2010

December 24th, 2012
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Unlike Outlook 2002/2003/2007, Outlook 2010 no longer uses .NK2 files to cache email addresses for its AutoSuggest/AutoComplete feature. Instead, it now stores these addresses in a Suggested Contacts folder. When you upgrade to Outlook 2010, the .NK2 file is automatically imported when you start Outlook 2010 for the first time. However, when you will use a new computer, or create a new mail profile, you can import the .NK2 file this way: Copy your current .NK2 file from the following folder: Windows Vista and Windows 7

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How to Configure FTP User Isolation in IIS 7.5 on Windows 2008 Server R2

December 20th, 2012
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This guide shows how to use the FTP User Isolation feature of IIS to control access privileges of FTP users. This guide also shows how to create and control access of two user types: domain user and local user. Requirements: IIS 7 must be installed on the Windows 2008 Server, and the Internet Information Services Manager must be installed. The new FTP service must be installed. Creating an FTP user First create a user account. It is important to establish what type account to use:

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Blocking users from sending and receiving external emails

December 14th, 2012
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There are times when a company requests us to block certain users from receiving or sending emails to external addresses, for various reasons. One of the ways to accomplish this, especially for our managed services, is by using transport rules. How to create a rule to block a user/group from sending emails outside of the company: Launch Exchange Management Console. Go to Organization Configuration -> Hub Transport. Click the Transport Rules tab. Click the New Transport Rule on the Actions pane to create a new

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